Introduction

These Terms of Service govern your use of the website yuro.sg (the “Site”), operated by Yuro Pte Ltd (UEN 202305828K) (“Yuro,” “we,” “us,” or “our”). By accessing or using the Site, you agree to these terms. If you do not agree, do not use the Site.

These terms apply to the Site and to general inquiries. They do not replace a written consulting engagement letter. Professional services are provided only under a separate written agreement.

About Yuro

Yuro Pte Ltd is a Singapore management consultancy. Registered office: 7030 Ang Mo Kio Ave 5 #08-61 Northstar@AMK, Singapore 569880. Email: hello@yuro.sg. Phone: +65 8833 9034.

Petaro is a separate owned brand operated by Yuro Pte Ltd. Product sales, shipping, and consumer terms for Petaro are handled on petaro.sg and are not covered by these terms except where this Site refers to that brand.

Use of the Site

You may use the Site for lawful purposes only. You agree not to:

  • Copy, scrape, crawl, or republish Site content without our prior written permission
  • Interfere with the Site’s operation, security, or other users
  • Submit false, misleading, or unlawful information through forms or email
  • Attempt to gain unauthorised access to our systems or data
  • Use the Site to send spam or unsolicited commercial messages

We may suspend or restrict access if we reasonably believe these terms have been breached.

No Offer of Professional Services

Content on this Site is for general information. It is not legal, tax, accounting, investment, or other regulated advice. Nothing on the Site is an offer, quotation, or commitment to provide consulting services.

An introductory call, email exchange, or proposal request does not create a client relationship. A binding engagement exists only when both parties have signed a written engagement letter (or equivalent written confirmation) that sets out scope, fees, duration, and deliverables.

Consulting Engagements

Where you engage Yuro, the written engagement letter governs. In outline, and unless that letter says otherwise:

  • Scope, timeline, and fees are those set out in the letter
  • Typical engagements run 12–16 weeks from baseline to handover; actual duration is agreed in writing
  • You remain responsible for decisions, implementation by your staff, and statutory or regulatory compliance in your organisation
  • We provide professional judgement and deliverables as described; we do not guarantee a particular commercial result
  • Confidentiality is mutual and is documented in the engagement letter or a separate NDA

If there is a conflict between these website terms and a signed engagement letter, the engagement letter prevails for that engagement.

Fees and Payment

Fees for consulting work are stated in the engagement letter. Invoices are typically payable in Singapore dollars within the period stated on the invoice. Late payment may pause work until amounts due are settled.

An introductory call is not charged. Preparing a proposal after that call is at our discretion and is not billed unless we have agreed otherwise in writing.

Case Studies, Results, and Testimonials

Published case studies describe selected confidential engagements with the client’s permission. Client names are withheld where a confidentiality agreement requires it. Metrics are taken from the measurement notes published with each case. Results vary by organisation, sector, starting condition, and how fully the work is adopted. Past outcomes are not a forecast of future results.

Quotes on the Site are published with permission. Names and organisations may be withheld.

Intellectual Property

The Site, including text, design, diagrams, logos, and photographs, is owned by Yuro Pte Ltd or used under licence. You may view and print pages for personal or internal evaluation. You may not reproduce, distribute, or create derivative works from Site materials for commercial use without our written consent.

On a consulting engagement, ownership of pre-existing Yuro methods, tools, and templates remains with Yuro. Deliverables created specifically for you under the engagement letter are licensed or assigned as that letter provides. You may not present our work as your own without attribution where the letter requires it.

Confidentiality

Information you send through the Site inquiry form is treated as confidential for the purpose of responding to your request. We do not use inquiry content as a published case study without your written permission.

Do not send highly sensitive commercial, personal, or regulated data through the public website form. Use the channels agreed in an engagement letter once a relationship is in place.

Third-Party Sites

The Site may link to third-party websites, including petaro.sg. We are not responsible for the content, privacy practices, or terms of those sites. Your use of them is at your own risk and subject to their terms.

Disclaimer of Warranties

The Site is provided “as is” and “as available.” To the fullest extent permitted by Singapore law, we disclaim all warranties, express or implied, including fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

We do not warrant that information on the Site is complete, current, or suitable for your circumstances. You should take independent advice before acting on it.

Limitation of Liability

To the fullest extent permitted by Singapore law, Yuro Pte Ltd, its directors, officers, and staff are not liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profit, revenue, data, or goodwill, arising from your use of the Site or reliance on its content.

Our aggregate liability arising from use of the Site is limited to SGD 100. Liability for a paid consulting engagement is governed solely by the engagement letter for that work, not by this website cap.

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded under Singapore law.

Indemnity

You agree to indemnify Yuro Pte Ltd against claims, losses, and reasonable costs arising from your misuse of the Site, your breach of these terms, or content you submit that is unlawful or infringes third-party rights.

Privacy

Personal data is handled as described in our Privacy Policy. By using the Site you acknowledge that policy.

Changes

We may update these terms from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the Site after a change constitutes acceptance of the updated terms.

Governing Law

These terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction over disputes arising from the Site or these terms, without prejudice to any dispute-resolution clause in a signed engagement letter.

Contact

Questions about these terms: hello@yuro.sg.

Effective date: 1 March 2023